Zapeo IPTV refund policy

Last updated: 24 October 2026.

Who sells Premium

Zapeo IPTV Premium purchases made on this website or from versions of the app downloaded here are paid through Paddle. Paddle.com Market Ltd is the seller (merchant of record): it handles billing, taxes, invoices and refunds.

Full refund within 14 days

You can request a full refund within 14 days of the purchase, or of each yearly renewal, no questions asked.

How to request a refund

• Write to soporte@zapeoiptv.com with the email address you used for the purchase, or
• use the link in the purchase email Paddle sent you.

Once refunded, the Premium license is deactivated.

Cancelling the yearly plan

You can cancel the yearly plan's renewal at any time from the link in Paddle's email or by writing to soporte@zapeoiptv.com. Premium stays active until the end of the period you have already paid for.

App store purchases

If you bought Premium in an app store (Google Play, App Store or Microsoft Store), refunds are handled under that store's policy.

Your rights

None of this affects your statutory rights as a consumer. The full conditions are in the terms of use.